Frequently asked questions.

Virtual therapy works much like an in-person session! The only difference is that we meet online instead of in the office. Sessions are held through Jane App’s secure, easy-to-use video platform, so you can connect with your therapist from the comfort and privacy of your own home. All you need is a reliable internet connection and a quiet space. 30 Minutes before your session, you’ll receive an email link that takes you directly to your private video appointment — no special downloads required. It’s a convenient, confidential, and flexible way to access support wherever you are!

If you have extended healthy benefits, it is very likely our services are covered! Our services are covered by most insurance plans as long as your plan includes coverage for psychotherapy or psychology. It is your responsibility to check the details of your coverage directly with your insurance provider to confirm your coverage.

Because every plan is different, we recommend checking directly with your insurance provider to confirm your coverage details. You can ask:

• What is my coverage (psychotherapy service, RSW, psychology services)?

• Do I have coverage for sessions with a Registered Psychotherapist (RP)?

• How much is covered per session or per year?

Please let us know which coverage you have so we can best support you. We’re happy to provide detailed receipts after each session so you can easily submit them for reimbursement.

Not at this time. We will charge you at the end of your visit and will email you an official receipt that you may submit to your insurance provider for reimbursement.

We accept all major credit cards.

We understand that life can be unpredictable, and sometimes appointments need to be changed. We ask for a minimum of 48 hours’ notice if you need to cancel or reschedule your session. This allows us to offer the time to another client who may be waiting for an appointment.

If notice is given less than 48 hours before your session, or if you miss your appointment without notice, the full session fee will be charged. Thank you for your understanding and cooperation. This policy helps ensure fairness and consistency for all clients.

It’s common for one partner to feel ready for counselling while the other isn’t, and that’s okay. You don’t have to wait for your partner to start making positive changes. In these situations, individual therapy can be a powerful first step. Working on your own patterns, communication, and emotional responses can create meaningful shifts in your relationship, even if your partner isn’t in the room.

Whether together or individually, support is available and change can begin with you!

In the beginning, we typically recommend weekly sessions. Meeting regularly helps build momentum, deepen understanding, and create a sense of consistency as we begin the therapeutic process. Once things start to feel more manageable and progress is steady, we can gradually space sessions out, for example, moving to bi-weekly, monthly, or as-needed check-ins.

That said, there’s no one-size-fits-all approach. Some people prefer to meet a few times a week for extra support, while others benefit from a slower pace. We’ll work together to find a rhythm that fits your goals, comfort, and schedule. The key is finding what helps you feel supported and continues to move you forward.